Appointment Times & Potential Fees

Appointment Length Times, Appointment Policies & Potential Fees

At Spa & Pet Services we strive to provide excellent 5 star care for rascals big & small. Our services take a bit longer than the “traditional grooming shop” as we do an in depth bath, hand blow dry and we pace ourselves when grooming. This three step detailed process creates a calm grooming environment and better quality care and finalized services. We book spa guests by service type(s) and expected service time length, however service times all depend on the rascal’s size, coat condition and comfort level. We work with each guest one on one to create a positive experience and to maintain safety while grooming. Upon drop off we will do a consult and will give you an approximate time window for expected pick up.

We understand that schedules may vary, but we kindly request that pet parents coordinate their schedules to allow us adequate time to properly care for their rascals to our standards. We will do our best to coordinate with your schedules however we won’t rush our services for safety reasons. Upon completing a service a phone call will be made to let you know your rascal(s) is/are ready for pick up. Again, we understand that everyone has a schedule to maintain and different life circumstance and as much as we’d love the company we kindly request that pets are picked up shortly after being called upon. Again with safety in mind, we can only safely contain so many pets at once. We book in a strategic manner that avoids “over booking” which also creates the peaceful environment we strive to create and are well known for. When pets are not picked up for several hours after services this limits our space for the next guests checking in. Also, when pets are left in our care for several hours we are responsible for potty breaks and any other care they may need which we will happily provide of course. However, the extended care does deplete time from our other guests.

Our main concern is safety as always as again we can’t exceed a certain amount of pets within our small shop at once; especially larger rascals. Effective 10/01/16 all pets left after 2-3 hour after being called upon for pick up will be charged a daycare fee. This fee will be applied in hopes to encourage a timely pick up so we can ensure safety for all rascals in our care. Thank you for understanding.

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Late Pick Up: Also effective 10/01/16
We close our salon Tues-Sat at 5pm, pets picked up after 5pm MAY be subject to a late pick up fee. Again as stated above we understand the potential of conflicting schedules and will do our best to ensure flexibility, however we kindly request that pet parents keep this time in mind when coordinating schedules. We understand that there may be some circumstances that may keep a pet parent from picking up on time and we ensure to be fair in regards to this. At the end of the day we have groomed many rascals with love and as much as we love what we do we need to get some rest too to be able to pamper the next day’s guests. :)

If for any reason any pets are left over night, boarding fees will apply. Rascals left over night will be given adequate housing for the evening, food and water. Rascals left over night will be available for pick up next business day at 9am (unless specified by management.)

Early Drop Off:
To help accommodate the active pet parent’s schedules we will allow early drop off for rascals 2 hours before their scheduled service(s) without a fee. NOT VALID before business hours; as our salon opens at 9am. This MAY allow us to start services early if our scheduling allows, however if your rascal(s) is/are dropped off early please keep in mind that most likely services won’t begin until the scheduled appointment time. Rascals dropped off more than 2 hours early will be subject to a daycare charge.

{With the potential charges listed above we ensure to be fair, these charges aren’t intended to inconvenience anyone, but to ensure safety in our salon by reducing the amount of pets left in our facility at once. Again, we appreciate your understanding and valued business.}

Late to your appointment:
Although we try to be fair with life’s unexpected moment’s, pets over 20 minutes late to their scheduled appointment MAY be asked to reschedule.

Cancellations:
When we book a pet for a requested service we book based on the breed, coat type, and service request; we allow adequate time to groom each rascal in our care. We kindly request that if you need to cancel your pets scheduled appointment to allow us 24 hours’ notice so we can fill your time slot prior to the next business day. We understand that life happens however when we book a time slot that time slot is specifically reserved for your pet(s) in which could have been filled by another client if given more notice if an appointment needs to be canceled. Clients that exceed three cancellations 24 hours to their scheduled appointments may be required to place deposits on all new appointments.

Repeat no shows/no courtesy call:
Our system automatically notes client accounts that have a no show history. Clients that have a high no show history may not be given desired times for scheduling.
A $25.00-$35.00 fee may be added to the account if the client has excessive no shows in order to re-book or a client may be given notice of client termination.

We look forward to hearing from you

Please note that requests are responded to during business hours.

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Location

Happily serving Wildomar & surrounding areas

Salon Hours

(Holiday hours subject to change)

Wildomar Office

Monday:

Closed

Tuesday:

9:00 am-5:00 pm

Wednesday:

9:00 am-5:00 pm

Thursday:

9:00 am-5:00 pm

Friday:

9:00 am-5:00 pm

Saturday:

9:00 am-5:00 pm

Sunday:

Closed