Refusal Of Service At Natalie’s Rascals we rarely have to refuse services, however it is a possibility. Your pets comfort and safety goes hand in hand as our number one priority. Not only is this our motto, but it is our policy. If we ever feel that services are not safe to proceed with, due to medical / health reasons or your pet is not comfortable / is stressed we may suggest other options. Of course we would love to pamper every rascal that has the opportunity to come visit us, however we would rather be safe than sorry, not only for your pets well-being, but also our staff.
Pre-Existing Medical Conditions: We are happily refereed by over 15 local veterinarians’ in direct reflection of our safety policies. Often as we are pampering your beloved pets we are navigating our hands all over their bodies, sometimes areas that
a pet parent may rarely touch. We also have an added advantage by having extensive knowledge within the pet field aside from grooming as some members of our staff have other qualifications. We have a former vet assistant on staff, a current vet assistant, an advanced dog trainer / pet behaviorist in addition to our qualified groomers and pet care specialists. At times our extended background’s combined allows us to notice things that the traditional salon may unintentionally over look. We take pride in our ability to communicate potential health concerns with our pet parents as often they are unaware. In some cases we have caught potentially serious health complications. We can’t diagnose, but we will always be sure to communicate findings and suggest a vet visit if applicable. Sometimes during our groom consultations upon drop off; we may notice something of concern medically and may refuse services for the pet’s safety in mind, as we wouldn’t want to hinder a condition further by proceeding with services. This could pertain to an open wound of any kind, abscess to the anal gland(s), excessive limping, lethargic behavior / if the pet is acting ill, and etc. We also hold the right to stop services immediately during services if we come across a condition that was not noticed upon check in. As mentioned this is a rare occurrence, and we will be sure to professionally notify you of this decision if it is made. Please refer to our grooming contract for further inform
ation.If your pet has recently had surgery:
For medical reasons or forms of spay/neuter. Please consult your vet prior to booking, although we work with pets one on one and take pride in our gentle grooming techniques, pets may be required to stand for long periods of time, water and high velocity dryers and other tools are used and we wouldn’t want an area to be compromised by services. Please ensure that any sutures are removed prior to ser
vices by your vet, as our tools can catch on the sutures and cause injury. We won’t remove sutures for liability reasons.
If your pet has been recently micro chipped: Please allow a week – two weeks to schedule after your pet receives a microchip. When pets are micro chipped the needle is about 10 gauges and leaves a fairly large
flap of skin loose until the area heals naturally. Applying water to this area, pressure from dryers and use of other tools can cause the area to tear, become sore or the microchip to pop out (for lack of better words.) Please consult the provider who implanted the chip for further instructions.Vaccines:
If your pet(s) do / don’t meet our vaccine requirements we may be inclined to refuse services, please see our vaccine policy and contract for further information.
Pet Pregnancy: Please consult your vet prior to booking a pregnant pet as services can cause stress and induce labor. This can be problematic for the health of the mother and babies. At times we can do a dry sanitary trim, no bath / dry, and only trimming the rear / gentiles. Services on pregnant dogs must be approved by management.Aggressive / Stressed Pets: We pride ourselves in the ability to work with rascals big & small that may have fearful and / or nervous behavior. We have a calm grooming environment and work with each pet one on one. We also diffuse calming lavender within our suite that has been tested to help reduce stress in pets.Pets that are unsure of the grooming process may require extended appointments so we can work with them slowly and assure them that grooming is a positive experience with a lot of positive reinforcement and calming techniques. Although we pride ourselves in our abilities to help guide the pet’s mindset’s in a positive direction towards grooming at times pets can be too aggressive to work with and we may have to suggest other options. Pet can become stressed which can cause emergency health complications or as we work with a high movement / reactive pet the pet essentially becomes a moving target which can cause injury to the pet and staff. Safety is very important to us!Matting: Matting can be painful for your beloved pet. Mats can often form close to the ski
, essentially pulling at the skin, causing sores on the skin and possibly other health issues. “Matting” refers to densely tangled clumps of fur in a pet’s coat. If a coat is not properly and/or frequently brushed, loose and live hair become embedded in large masses. Sometimes “mats” can be combed out, but if left too long, it is impossible without seriously harming the animal. Matts can form in both the outer coat as well as the deeper undercoat. Sometimes severe matts form in the undercoat and are unnoticeable because of a heavy outer coat. If left completely unattended, a pet’s fur can become entirely matted to such an extent that the only recourse is to shave the entire coat. Shaving a matted coat is a delicate and slow process requiring experience and expertise. A dog’s skin is thin like tissue paper, and dense mats can cause it to become loose due to the weight of the matting. Clippers can easily cut loose skin if not done properly and safely. We can de-matt a dog by brushing, however this in some cases is not ideal or in the pet’s best interest. We will not put vanity before humanity. If a pet parent isn’t willing to allow us to shave a fully matted coat with intent to make the pet feel more comfortable / a fresh start then we will not be able to provide services. We are more than happy to guide pet parents on proper brushes, brushing techniques and more to help navigate at home care in between grooming services; we also will kindly suggest taking advantage of our re-book program.