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Cancellations

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Cancellations and how they effect a small business: When an appointment is made for your pet(s), that time is put aside exclusively for you and your pet(s). Consequently, another client and pet can not be serviced at that time and sometimes not even that day. Because there are only so may hours in a day to accommodate our clients this impacts our client and guest care. Although we understand that schedules may conflict, cancellations can be disruptive. We understand that things happen and we do our best to be flexible however when appointments are cancelled day of scheduled services (sometimes 30 minutes prior) this limits our abilities to adjust our schedules and fill the time slots with such short notice.
Each care provider with Natalie's Rascals has a schedule to maintain. Here's a perspective view point: if a client with two dogs scheduled at 9am calls and cancels at 8:30am and the next dogs aren't scheduled till 11/1 this reduces our opportunity to fill those 9am time slots. We can pull from a wait list or offer an earlier appointment to clients scheduled later, however the likelihood of clients being able to"come now" is well, unlikely. Thus in most circumstances those time slots go unfilled. If given 24 hours notice or more, we could fill appointments or adjust / reduce our staffing schedule to reflect scheduled appointments. In direct reflection of continued cancellations as of Jan 11 2017 client cancellations will be logged on each customer account, after 3 short notice cancellations a client may receive less opportunities to book a desired time (may be limited to afternoon appointments) and may have to place deposits on all future appointments.
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Location

Happily serving Wildomar & surrounding areas

Salon Hours

(Holiday hours subject to change)

Wildomar Office

Monday:

Closed

Tuesday:

9:00 am-5:00 pm

Wednesday:

9:00 am-5:00 pm

Thursday:

9:00 am-5:00 pm

Friday:

9:00 am-5:00 pm

Saturday:

9:00 am-5:00 pm

Sunday:

Closed